Last updated: 6 October 2026

1. Who we are and these Terms

1.1 These terms ("Terms") are between you and LoopDesignLab PTE. LTD., a company registered in Singapore, of 83B Tanjong Pagar Road, Singapore 088504 ("LoopDesignLab", "we", "us"). We develop the LoopShare app (the "App") and own the rights in it.

1.2 Plans, devices and other services you use with the App are sold to you by the company you bought them from (a LoopDL company or another retailer), under that company's own terms. That company is responsible for what it sells you, including billing, cancellations and complaints about it. The list of LoopDL companies is at docs.loopdl.info/companies.

1.3 Read these Terms with the App's privacy policy and the terms of any device, plan or service you use with it. You accept these Terms when you create your account or first use the App. If you do not accept them, do not use the App.

1.4 If you are a consumer, nothing in these Terms reduces the rights you have under the consumer law of the country where you live.

2. Getting the App

2.1 If you got the App from Google Play or the Apple App Store, that store's own terms also apply to your use of it. Google and Apple are not parties to these Terms and have no obligation to provide maintenance or support for the App. The App is published on Google Play and the Apple App Store by LoopDL Limited on our behalf; these Terms remain between you and LoopDesignLab.

2.2 Apple users. These Terms are between you and LoopDesignLab, not Apple. LoopDesignLab, and LoopDL Limited as publisher of the App on the App Store on its behalf, are responsible for the App, not Apple. If the App fails to conform to any applicable warranty you may notify Apple, which will refund any purchase price; Apple has no other warranty obligation. LoopDesignLab, not Apple, is responsible for any claim relating to the App, including product-liability, regulatory and consumer-protection claims and any claim that the App infringes third-party intellectual property. You confirm you are not in a country subject to a US government embargo or on any US list of prohibited parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

3. Licence

3.1 We grant you a limited, non-exclusive, non-transferable licence to use the App on devices you own or control. We and our licensors keep all rights in the App.

3.2 You must not resell or distribute the App, copy, modify or reverse engineer it (except to the extent the law allows), remove proprietary notices, or use it on a rooted or modified device or in a way that defeats the security features of the App or the device it controls. If you do, the App may stop working and we are not responsible for the consequences.

4. Using the App

4.1 The App's features are described in the App and may change as set out in section 7. You are responsible for the settings you choose, for the devices you add and for how you use the App with other people.

4.2 Any AI-assisted support in the App gives general guidance and its answers can be wrong. Do not share card details or passwords in it.

5. Acceptable use

5.1 You must not use the App unlawfully or for fraud, interfere with or disrupt the App, our systems or any device it connects to, attempt unauthorised access, or use automated systems to access it. You must not use the App to access or control a device you are not allowed to manage, or to send or display content that is unlawful, infringing or abusive.

5.2 We may suspend or end your access if you seriously or repeatedly breach these Terms. We will tell you why and, where possible, how to put it right.

6. Buying plans and services

6.1 Where the App lets you buy plans or services, they are sold to you by a LoopDL company under its terms of sale and service. Before you confirm, the App shows you those terms, what you are buying, the total price including taxes, whether it renews and any contract summary your local law requires.

6.2 Changing plans, cancelling, refunds, your right to cancel a purchase made at a distance, and complaints about a plan or service are all governed by those terms, not by these Terms. Payments are taken by the seller's payment provider; card numbers are entered directly with that provider.

7. Updates and online services

7.1 We may provide updates that add, change or remove features. Some are needed for security or for the App to keep working; if you do not install them the App may stop working properly. We may stop supporting older versions of the App or of the operating system. An update will not make the App stop meeting the standards in section 10.

7.2 Connected features depend on our online services. We may change them, and may withdraw them for versions or devices we no longer support, giving you at least 30 days' notice in the App where we reasonably can.

8. Your account

8.1 The App uses your LoopDL account. You must give accurate information, keep it up to date and keep your login details confidential. You are responsible for activity on your account unless it results from a failure to keep it secure on our side. Tell us at once at legal@loopdl.com if you think someone else has used it.

8.2 You can delete your account in the App, or by emailing legal@loopdl.com from the email address linked to your account. Deleting your account does not cancel a plan; cancel it first under the seller's terms.

9. Ending these Terms

9.1 You can stop using the App at any time by deleting it and, if you wish, your account. Your licence ends if you delete your account or we end your access under section 5. Your personal data is handled as set out in the App's privacy policy. Any device or plan continues under its own terms.

10. Your legal rights

10.1 If you are a consumer, the App must be of the quality, fitness for purpose and description your local law requires, and supplied with reasonable care and skill. If it is not, you have the remedies your local law gives you, such as repair, replacement, a price reduction or a refund, and compensation where faulty digital content damages your device or other content because we did not use reasonable care. Your rights for anything you bought are against the company that sold it to you.

11. Our responsibility to you

11.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for third-party apps, services or networks, for the settings you choose, or for content that you or others create, send or display.

11.2 We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your rights as a consumer.

11.3 The App is for domestic and private use. If you use it for business, we are not liable for loss of profit, business, business interruption or business opportunity, and our total liability is limited to the amount you paid for the App (if anything) in the 12 months before the claim.

12. Changes to these Terms

12.1 We may change these Terms to reflect changes in the law, for security reasons, to reflect changes to the App or our services that do not materially reduce what it does, or to make minor or clarifying changes. For a material change we give you at least 30 days' notice in the App. The current version is at docs.loopdl.info/loop/apps/loopshare/terms-and-conditions.

13. Law, disputes and contact

13.1 These Terms are governed by the law of Singapore. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country.

13.2 If you have a problem with the App, contact us first and we will try to resolve it. Complaints about a plan, device or service you bought go to the company that sold it, under its complaints process.

13.3 Contact: legal@loopdl.com. Postal address: LoopDesignLab PTE. LTD., 83B Tanjong Pagar Road, Singapore 088504.