Glance app Privacy Policy
Last updated: 6 October 2026
1. Who we are
This policy explains how we use personal data when you use the Glance app (the "App"). LoopDesignLab PTE. LTD., 83B Tanjong Pagar Road, Singapore 088504 ("LoopDesignLab", "we", "us") develops the App and is responsible for the personal data covered by this policy, wherever and however you bought your device. Where you buy a plan or other service from a LoopDL company, that company is responsible for your plan, billing and network data under its own privacy policy. The list of LoopDL companies, with registered addresses and company numbers, is at docs.loopdl.info/companies. Where the law requires us to have a representative in your country, their details are at docs.loopdl.info/companies.
Contact for anything in this policy, including our data protection officer: legal@loopdl.com.
2. What the App does
Glance runs the secondary screen on the back of your LoopPhone. It includes an optional music-recognition feature (Glance It). Almost everything happens on the phone itself and does not reach our systems.
3. What we use and why
| Data | Why | Basis |
|---|---|---|
| Name, email address and mobile number from your LoopDL account | To build your contact card | Contract. Stays on the phone; if you share your card, the details go into a QR code or link at that moment |
| A short audio clip - only while you use Glance It | To identify music that is playing | Consent. Off by default. The clip is sent to our music-recognition provider and not stored |
| Device identifier, push notification token and account token | To register the phone for connected features and notifications | Contract |
| Your followed teams, chosen weather location and other App settings | To keep your choices, get the weather, sports and other content you ask for, and run the App the way you set it | Contract |
| Notifications, media and camera images shown on the secondary screen | To display them | Contract. Stays on the phone; never sent to us |
| App usage and crash data, linked to your account | To keep the App working and improve it. You can object to this at any time by contacting us. | Legitimate interests |
In the table, "contract" means we need the data to provide the App and services you have asked for; "legitimate interests" means we use it for a purpose you would reasonably expect, such as keeping the App secure and working; "consent" means you have switched something on and can switch it off at any time. Where you do not give us data marked "contract", the related feature will not work.
4. What we do not do
We do not sell your personal data, do not use it for advertising, do not show ads in the App and do not track you across other apps or websites.
5. Who we share data with
We share personal data only with:
- LoopDL companies: where you have a plan or other service with a LoopDL company, we share with it the data it needs to provide, bill and support that service, and it shares with us the data we need to run the App;
- our music-recognition provider, for Glance It audio clips only;
- our analytics, crash-reporting and push-notification provider (Google);
- providers of weather, sports and other content you choose, which receive your chosen location or teams and your device's IP address so they can send that content to the App;
- regulators, law enforcement and courts where the law requires, and a buyer or successor if our business is sold or reorganised.
Companies that process data for us do so under contracts that limit what they can do with it.
6. International transfers
Our systems are run from Singapore and our service providers may process data in other countries, including the United States. Where personal data leaves your country we use safeguards approved under your country's law, such as standard contractual clauses or a recognised transfer agreement, and we remain responsible for it. You can ask us for a copy.
7. How long we keep data
We keep personal data for as long as you have a LoopDL account and for a short period afterwards to close your account, then delete or anonymise it. We keep transaction and billing records for as long as the tax and accounting law of your country requires (typically between five and ten years), and diagnostic and analytics data only for as long as we need it to fix problems and keep the App working, in line with the standard retention settings of our analytics and crash-reporting provider. Glance It audio clips are not stored.
8. Security
Data sent between the App and our systems is encrypted in transit, and access to our systems is limited to people and providers who need it.
9. Your rights, choices and complaints
You can ask us to access, correct or delete your personal data, to restrict or object to how we use it, and to give you a copy. Where we rely on consent you can withdraw it at any time by switching the feature off. You can switch Glance It off and change your settings in the App. Glance uses your LoopDL account; to delete your data, delete your account in the LoopPhone app or by emailing legal@loopdl.com from the email address linked to your account. For anything else, contact legal@loopdl.com. We respond within the time your local law allows (one month in most cases). If you are unhappy with our answer you can complain to the data protection regulator in your country.
The App is not intended for anyone under 18 and we do not knowingly collect data from anyone under 18.
10. Changes to this policy
We may update this policy. Material changes will be notified in the App. The current version is at docs.loopdl.info/loopphone/apps/glance/privacy-policy.