LoopPhone Privacy Policy
Last updated: 6 October 2026
1. Who we are
This policy explains how we use personal data when you set up and use a LoopPhone (the "device"). LoopDesignLab PTE. LTD., 83B Tanjong Pagar Road, Singapore 088504 ("LoopDesignLab", "we", "us") designs the device and develops its software and is responsible for the personal data covered by this policy, wherever and however you bought your device. Where you buy a plan or other service from a LoopDL company, that company is responsible for your plan, billing and network data under its own privacy policy. The list of LoopDL companies, with registered addresses and company numbers, is at docs.loopdl.info/companies. Where the law requires us to have a representative in your country, their details are at docs.loopdl.info/companies. If you bought your LoopPhone from a retailer, we may receive your purchase details from that retailer to handle a guarantee claim, return or repair.
Contact for anything in this policy, including our data protection officer: legal@loopdl.com.
This policy covers the device software. The pre-installed LoopPhone and Glance apps, your mobile service, Google services and any third party you bought from have their own privacy policies.
2. What the device does
Most of what the device handles stays on the device and does not reach our systems.
3. What we use and why
| Data | Why | Basis |
|---|---|---|
| Device settings, preferences and the contact card built from your LoopDL account | To run the device the way you have set it up | Contract. Stays on the device |
| Device identifiers (serial number, model, software version) when the device checks for updates | To deliver the right software and security updates and meet our product-security obligations | Contract; legal |
| Crash and diagnostic data (device model, software version, what the software was doing when it failed) | To find and fix faults and keep the software stable and secure. You can object to this at any time by contacting us. | Legitimate interests |
| Connection data — device and SIM identifiers, signal statistics and data usage | To run your mobile connection. Handled by the LoopPhone app; see its privacy policy | Contract |
| Precise location - only while Troubleshoot Mode in the LoopPhone app is on | To diagnose a coverage problem you have asked us to look at | Consent. Off by default; you can turn it off at any time |
| The place you choose for weather | To show the weather | Contract. Sent to the weather provider, not to us |
In the table, "contract" means we need the data to provide the device and services you have asked for; "legitimate interests" means we use it for a purpose you would reasonably expect, such as keeping the device secure and working; "consent" means you have switched something on and can switch it off at any time; "legal" means the law requires it. Where you do not give us data marked "contract", the related feature will not work.
We make no decisions about you by automated means that have legal or similarly significant effects.
4. What we do not do
We do not sell your personal data, do not use it for advertising, do not add ads to the device and do not track you across other apps or websites.
5. Who we share data with
We share personal data only with:
- LoopDL companies: where you have a plan or other service with a LoopDL company, we share with it the data it needs to provide, bill and support that service, and it shares with us the data we need to run the device;
- our crash-reporting provider (Google) and our hosting providers;
- our repair partners, if you send the device for repair (device identifiers and fault description only);
- the third party you bought from, where needed to handle a warranty claim or return;
- your network provider, where it is not a LoopDL company, for your mobile service;
- regulators, law enforcement and courts where the law requires, and a buyer or successor if our business is sold or reorganised.
6. International transfers
Our systems are run from Singapore and our service providers may process data in other countries, including the United States. Where personal data leaves your country we use safeguards approved under your country's law, such as standard contractual clauses or a recognised transfer agreement, and we remain responsible for it. You can ask us for a copy.
7. How long we keep data
We keep personal data for as long as you have a LoopDL account and for a short period afterwards to close your account, then delete or anonymise it. We keep diagnostic and analytics data only for as long as we need it to fix problems and keep the device working. Data stored on the device stays there until you delete it or reset the device.
8. Security
Data sent from the device to our systems is encrypted in transit. Access to our systems is limited to people and providers who need it.
9. Your rights, choices and complaints
You can ask us to access, correct or delete your personal data, to restrict or object to how we use it, and to give you a copy. Where we rely on consent you can withdraw it at any time by switching the feature off. You can delete your LoopDL account in the LoopPhone app or by emailing legal@loopdl.com from the email address linked to your account. For anything else, contact legal@loopdl.com. We respond within the time your local law allows (one month in most cases). If you are unhappy with our answer you can complain to the data protection regulator in your country.
The LoopPhone is not intended for anyone under 18 and we do not knowingly collect data from anyone under 18.
10. Changes to this policy
We may update this policy. Material changes will be notified on the device. The current version is at docs.loopdl.info/loopphone/device/privacy-policy.